Every Genshin Impact player knows that Primogems are the most valuable resource in the game, letting you pull for limited 5-star characters, weapons, and even refresh resin for extra farm runs. HoYoverse regularly releases free redeemable codes during version livestreams, holiday events, and community milestones, but many new players don’t know how do you put codes in Genshin Impact to claim those rewards. I’ve lost count of how many friends in my co-op group have missed out on thousands of free Primogems because they entered codes wrong, or didn’t know there were two separate ways to redeem them. It’s a simple process, but there are a few tiny details that can make or break your code redemption.
How Do You Put Codes in Genshin Impact: 2 Official Redemption Methods
Before you jump to enter your code, there are a few non-negotiable prerequisites you need to check off first. Skip any of these, and your code will fail to redeem no matter what you do.
Once you’ve checked all these boxes, you can choose between two official redemption paths. The first is the in-game method, which works best if you’re already logged into your account. Open the Paimon menu, tap the Settings icon, navigate to the Account tab, and select “Redeem Now”. Paste your code into the text box, hit confirm, and your reward will be sent to your in-game mail within 5 minutes. You need to have reached Adventure Rank 10 first, or the redemption option won’t even appear in your settings menu.
The second method is the web redemption portal, which is better if you’re not near your gaming device. Head to the official HoYoverse code redemption site, log into your account, select your server, confirm your in-game nickname, paste your code, and hit redeem. This method works for all platforms, including mobile, PC, PlayStation, and Switch, so you can claim rewards even if you’re out running errands. Rewards still go straight to your in-game mail, so you can collect them the next time you log on.
Common Mistakes to Avoid When Redeeming Genshin Impact Codes
Even if you follow the steps exactly, you might run into errors if you miss small, easy-to-overlook details. Most redemption failures happen for the same handful of reasons, and they’re all easy to avoid if you know what to watch for.
The most common mistake is using an expired code. HoYoverse doesn’t keep codes active for long, especially ones released during version livestreams. Codes expire anywhere from 24 hours to 2 weeks after release, so if you find a code posted on a random fan site, it’s likely already dead if it’s more than a week old. Always grab codes as soon as they’re officially released to avoid missing out.
Another frequent error is entering the wrong server region. If you play on the NA server but select EU when you redeem your code, the code will be marked as used even though you never got the reward. You can only redeem each unique code once per account, so you won’t get a second chance to use it on the correct server if you mess this up. Double check your server selection before hitting confirm, every single time.
Typos and extra spaces are also a big issue, especially if you’re typing a code out manually instead of copying it. Even one wrong letter or extra space will make the code invalid, so it’s always better to copy and paste codes directly from official sources when you can. That cuts out almost all typo-related errors instantly.
What to Do If Your Genshin Impact Code Won’t Work
If you’ve followed all the steps and your code still won’t redeem, don’t panic. There are a few quick troubleshooting steps you can take to fix the issue in most cases, without having to contact support.
First, double check that you copied the code correctly, and that it doesn’t have any extra spaces at the start or end. Even a single invisible space from a bad copy-paste will break the code, so paste it into a blank note first to check for weird formatting before you enter it into the redemption field. Always copy codes directly from official HoYoverse sources to avoid getting fake or modified codes from fan sites that don’t work.
If the code is correct, check the official announcement where the code was released to confirm it’s not expired. If it’s a livestream code, it’s almost definitely expired if you’re trying to use it more than 24 hours after the stream ended. Holiday codes usually last longer, but they still have hard expiration dates that are listed in the original post.
If the code is valid and you entered it correctly, try logging out of the redemption site and logging back in, or restart your game if you’re redeeming in-game. Sometimes session glitches can cause redemption errors even if everything else is correct. If none of these steps work, you can reach out to HoYoverse customer support for help, but make sure you have your account UID and the exact code you tried to use ready when you contact them.
How to Find Legitimate Genshin Impact Codes to Redeem
Now that you know how to redeem codes, you probably want to find as many legitimate free codes as possible to stock up on Primogems. There are plenty of fake code sites out there that will try to steal your account information, so it’s important to only get codes from official, trusted sources.
The most reliable source of new codes is the official Genshin Impact version preview livestreams, which run once every six weeks right before a new version drops. Each stream releases three new codes that give out a total of 300 Primogems, plus Mora, hero’s wit, and other upgrade materials. These codes expire 24 hours after the stream ends, so you need to redeem them fast.
You can also find codes on the official HoYoLab app, official Genshin Impact social media accounts on Twitter/X, Instagram, and Facebook, and during official community events like anniversary celebrations or holiday promotions. HoYoverse also occasionally sends codes directly to registered player emails, so make sure you’ve opted in to marketing emails from the company if you want to get those.
Stay far away from any third-party sites that promise thousands of free Primogems if you enter your account login information, or ask you to complete surveys to get codes. These are almost always scams designed to steal your account, or install malware on your device. Never share your account login details with any third-party code site, no matter how good the reward they promise sounds.
Learning how do you put codes in Genshin Impact is a tiny, simple skill that can save you hundreds of dollars worth of Primogems over the time you play the game. I’ve gotten well over 12,000 free Primogems from redeeming codes over the last three years, which is enough for almost 80 wishes on limited character banners. Just make sure you only use official sources for codes, double check your server selection before you redeem, and grab codes as soon as they’re released to avoid missing out on limited rewards. Next time you see a new code drop, you’ll be able to claim your rewards in seconds without any hassle.