If you’re a new Genshin Impact player who just wasted your first batch of Primogems on a banner you didn’t mean to pull on, or picked the wrong Traveler element and regret it, you’ve probably asked yourself can i reset my genshin impact progress at least once. I’ve been there too: when I first started playing back in the Inazuma update, I burned through all my opening free pulls on the standard banner and got a 3-star sword I never used, and I spent an entire evening researching how to wipe my account and start over. The good news is you have options, but there are a lot of important caveats you need to know before you make any permanent changes to your account.
Can I Reset My Genshin Impact Progress Legitimately Without Bans?
Let’s get the most common question out of the way first: there is no official built-in feature to reset your progress on an existing Genshin Impact account. HoYoverse does not allow players to wipe their saved data, character roster, or exploration progress and keep the same account login. There is no official in-game feature to wipe your existing Genshin Impact progress on a single account.
You might see third-party sites or social media users claiming they can reset your account for you for a small fee, but every single one of these offers is a scam. These services will either steal your account login information to sell it to another player, inject malware into your device, or get your account permanently banned for violating HoYoverse’s terms of service. Even if you contact HoYoverse customer support directly and ask them to reset your account, they will decline. Support teams are not authorized to wipe account progress for any reason, even if you accidentally made changes you regret, or you haven’t logged in for years. The only legitimate way to start fresh is to create an entirely new account.
Key Factors to Weigh Before You Choose to Reset Your Progress
Before you jump into making a new account, you need to be 100% clear on what you’re giving up when you leave your old account behind. A lot of new players underestimate how much progress they’ve already made even in their first few hours of play, and regret resetting a week later when they realize how long it takes to get back to where they were. If you have made any paid purchases on your current account, resetting will permanently erase all access to that paid content with no refund option. Even if you only bought a $5 battle pass, you won’t get that money back, and you’ll have to repurchase any content you want on your new account.
To make this easier, here’s a full list of everything you will lose if you reset your Genshin Impact progress:
- All collected characters, 5-star or 4-star, including limited banner exclusives that may not return for years
- All earned and purchased Primogems, Genesis Crystals, Intertwined Fates, and Acquaint Fates
- 100% of your exploration progress, waypoints unlocked, shrine keys used, and chests opened across all regions
- All limited-time event rewards, including exclusive weapons, furnishings, and character skins that are no longer available
- Any paid purchases, from battle passes to Genesis Crystal bundles, with no option for a refund or transfer to a new account
If you’re only at Adventure Rank 10 or lower, and you haven’t spent any money on the game, the risk of resetting is very low. But if you’re past AR 20, you’ve already unlocked most of the core game features, and you’ve probably earned enough Primogems for at least 10 extra pulls, so starting over will cost you a lot more time than you might think.
Step-by-Step Ways to Safely Restart Your Genshin Impact Progress
If you’ve weighed the pros and cons and decided that resetting is the right choice for you, there are safe, official ways to do it without risking bans or lost data. The exact steps vary slightly depending on what platform you play on, but the core process is the same: create a new, separate account to play on.
For PC and mobile players, the process is simple. Log out of your existing HoYoverse account from the game’s main menu, then select the “register” option to create a new account with a different email address. You can also use a different social login (like a separate Google or Facebook account) if you don’t want to make a new email. For PlayStation players, the process is a little different, because Genshin Impact accounts are permanently tied to your PSN ID. You can’t unlink your existing HoYoverse account from your PSN, so you’ll need to create a new PSN account on your console, then launch Genshin Impact while logged into that new PSN to start fresh.
Always keep your old account login credentials stored securely for at least 30 days after switching to a new account, in case you regret resetting. Don’t delete your old account, even if you think you’ll never use it again. You never know when you might want to go back to check on an old character, or use your old account to farm materials for your new one. Never sell your old account, either: that violates HoYoverse’s terms of service, and can lead to both your old and new accounts getting banned permanently.
Better Alternatives to Resetting Your Genshin Impact Progress
Resetting your progress is a very permanent choice, and for most players, there are far better, lower-risk options that let you fix whatever issue you’re having without losing all your hard work. For example, if you’re upset that you wasted Primogems on the wrong banner, you don’t need to reset to fix that. You can earn roughly 60 Primogems a day from daily commissions, plus hundreds more from events, exploration, and story quests, so you can earn enough for a full 10-pull in less than two weeks of casual play. If you’re unhappy with your character builds, you can farm new artifacts and level up new characters whenever you want, no reset required.
You don't need a 5-star character in the first 20 pulls to enjoy Genshin Impact, or even to clear all endgame spiral abyss floors. Most of the strongest team compositions in the game rely on 4-star characters that you can get for free or from the standard banner, so you don’t need to reroll for a specific 5-star to have a good time. If you just want to reexperience the main story from the beginning, you can rewatch almost every main story cutscene in the game’s archive menu, no reset needed.
If you really want to play through the story again fresh, creating a secondary account to play alongside your main is a far lower-risk option than fully resetting your existing progress. You can switch between the two accounts whenever you want, so you don’t lose access to all the progress you made on your main account. I did this a year ago when I wanted to experience the Sumeru story again with a different Traveler, and it’s a perfect middle ground that lets you have the best of both worlds.
At the end of the day, if you’re asking can i reset my genshin impact progress, the answer is yes, but only by creating an entirely new account, and it’s not the right choice for everyone. Take a day or two to think it over before you make the switch, especially if you’ve spent any money on your existing account or put more than 10 hours of playtime into it. For most players, the small frustration of a bad first pull or a silly early mistake isn’t worth losing all the progress, rewards, and memories you’ll build on your first account. But if you’re a brand new player who’s only an hour or two into the game and you know you want a fresh start, resetting is a safe, easy choice that won’t cause you any issues as long as you follow the official steps.