When you first launch Genshin Impact, it’s easy to rush through the setup process without paying attention to server options, or blow your first batch of primogems on a banner you later realize isn’t a good fit for your playstyle. I’ve talked to dozens of new players who got a 5-star they didn’t want on their first beginner banner pull, or accidentally joined a server across the world from their friend group, and end up asking can i reset my genshin impact account to get a fresh start. The good news is you have options, but there are important rules and risks you need to know before you move forward, to avoid getting scammed or losing access to your account entirely.
Common Reasons Players Want to Reset Their Genshin Account
Most people looking to reset their account are either brand new players or returning players who have been gone for years, and their reasons usually fall into a few common categories. First, bad reroll luck: the beginner banner guarantees a 5-star character on your first 10 pull, and if you end up with a character that doesn’t fit the playstyle you want, it can feel like a bad foundation for your entire account. A lot of players would rather reset than spend months grinding for primogems to get the carry they actually want.
Another super common reason is picking the wrong server during setup. If you live in North America but accidentally select the EU server, you’ll deal with constant high ping, and you won’t be able to co-op with your friends who play on NA servers. There’s no way to transfer accounts between servers right now, so resetting is often the only fix if you make that mistake.
Some long-time players also choose to reset because they want to experience the story from scratch again. If you’ve already played through all the Archon quests and know every plot twist, a reset lets you go through the entire journey of exploring Teyvat again without skipping cutscenes, and even make different choices in side quests you forgot about. Other players reset because they messed up their progression: they spent all their mora leveling up characters they never use, or wasted dozens of resin on bad artifact rolls, and don’t want to spend weeks grinding to fix their mistakes.
Can I Reset My Genshin Impact Account Without Deleting My Email?
This is one of the most common follow-up questions I see, because most people don’t want to make a whole new email address just to play Genshin. The short answer is yes, but there’s no one-click “soft reset” button that wipes your progress and lets you keep your linked email instantly. HoYoverse doesn’t offer that feature right now, because it would be too easy for bad actors to wipe other people’s accounts if they get access to their login info.
The only way to use your existing email for a new Genshin account is to fully delete your old HoYoverse account tied to that email, then re-register once the deletion is complete. You will permanently lose all progress, purchases, and event-exclusive items if you choose full account deletion, so this is not a step to take lightly. If you don’t want to go through the deletion process, you can always make a new free email address in two minutes, and use that to create a new alt account immediately, which is the route most rerollers take to save time.
A lot of people ask if they can just unlink their email from their existing HoYoverse account, but that’s not possible right now. You can link additional emails or social media accounts to your profile, but you can’t remove the primary email address associated with the account unless you delete the entire account entirely. If you see anyone online claiming they can help you unlink your email without deletion, they’re almost certainly running a scam.
Step-by-Step Safe Process to Reset Your Genshin Impact Account
If you’ve decided you definitely want to reset your account and use your existing email, follow these official HoYoverse steps to do it safely, without risking your personal information or getting banned. This process only works if you are the original owner of the account, and you have access to the linked email or phone number for verification.
- First, back up any important account details you want to save, including purchase receipts, UID, and linked contact information in case you change your mind mid-process. You can also take screenshots of your character roster and progression if you want to keep a record of your old account for nostalgia.
- Log into your HoYoverse account via the official website, navigate to account settings, and select the "Account Security" tab to find the account deletion option. If you have any social media accounts linked to your HoYoverse profile, you’ll need to unlink those first before you can submit a deletion request.
- Submit the deletion request, confirm your identity via the verification code sent to your linked email or phone number, and wait the mandatory 30-day cooling off period. HoYoverse adds this waiting period to give players time to change their minds, so you won’t lose your account immediately after submitting the request.
- After 30 days pass, your original account will be fully erased, and you can re-register a new Genshin Impact account using the same email address. You’ll get a confirmation email once the deletion is complete, so you don’t have to guess when it’s safe to make a new account.
You can cancel the deletion request at any point during the 30-day cooling off period if you decide you want to keep your old account, all you have to do is log into your account again and click the cancel deletion button that pops up. If you don’t want to wait 30 days to start playing again, you can skip the deletion process entirely and make a new account with a different email address, which lets you start playing immediately with no waiting period.
If you can’t find the deletion option on the HoYoverse website, you can also submit a deletion request directly via the in-game help center. You’ll need to provide proof of account ownership, like your UID, first purchase date, and linked phone number, and the support team will usually respond within 24 to 48 hours to confirm your request.
Risks and Things to Avoid When Resetting Your Genshin Account
Resetting your account is usually straightforward if you follow official steps, but there are a lot of common mistakes players make that can lead to lost accounts, scams, or even permanent bans. First, never use third-party tools or services that claim to reset your account instantly for a fee. These tools almost always ask for your login username and password, and once you give that information to them, they can steal your account, sell your characters, or use your personal information for phishing scams.
Never share your account verification codes with anyone who claims they can reset your account for you, even if they say they work for HoYoverse. Official HoYoverse support will never ask you for your password or verification codes via DM, so any message asking for that information is 100% a scam. If you need help with your deletion request, only contact support through the official in-game help center or HoYoverse website.
Event-exclusive characters and items that were only available for limited time periods will not be recoverable once you delete your account, even if they rerun later. If you have a rare limited 5-star like Ayaka or Zhongli that you spent hundreds of dollars pulling, you’ll have to pull for them again on their next rerun if you reset your account, so make sure you’re okay with losing those items before you move forward. You also won’t be able to get refunds for any purchases you made on your old account, so if you just bought a skin or a battle pass, that money will be lost when you delete the account.
If you’re resetting your account to reroll for a specific 5-star character, don’t make more than 2 or 3 new accounts per day. HoYoverse has anti-smurf detection systems that flag IP addresses that create dozens of accounts in a short period of time, and you could end up getting all your new accounts banned permanently. It's always a good idea to test out an alt account for a few hours before you commit to deleting your main account, just to make sure you actually want a fresh start. A lot of players realize they’d rather keep their old account once they remember how much time they put into leveling up their characters and exploring the map.
At the end of the day, resetting your Genshin account is a personal choice that depends on what you want out of the game. If you’re a new player who just got a bad first 5-star and you don’t have much progress, resetting is a low-stakes way to get a better start. If you’re a long-time player with hundreds of hours of progress and lots of limited characters, you might be better off grinding for primogems on your existing account instead of starting over from scratch. So if you’ve been wondering can i reset my genshin impact account, you now have all the information you need to make the right choice for your playstyle, and do it safely without risking scams or bans.