You just downloaded Genshin Impact, blew through your first 20 beginner pulls, and ended up with a 5-star character you don’t even want to use. Or maybe you linked your account to an old email you can’t access anymore, and you’re tired of dealing with login headaches. If you’re asking can i reset genshin impact account, you’re not alone -- hundreds of new players search this question every week, and the answer isn’t as straightforward as you might think. We’ve walked dozens of friends and community members through this process, so we’re breaking down everything you need to know before you hit any delete buttons, including risks, alternatives, and step-by-step methods that work for every platform.
Can I Reset Genshin Impact Account Without Losing Purchases?
The first question almost every player asks before resetting is whether they can hang onto their paid skins, battle passes, primogems, or limited-time characters they spent money on. The short answer is no, and there is no official way to reset your Genshin Impact account while retaining any paid or earned content. When you reset your account, you’re deleting all data tied to that profile, from your highest level characters to the spare apples you collected in Mondstadt.
This is a common point of confusion for players coming from other gacha games that let you reset your save file without touching your purchase history, but HoYoverse ties all purchases directly to your account ID, not your email or device. If you’ve spent any real money on your current account, resetting is almost never a good call, even if you’re unhappy with your pulls. You’re far better off saving up primogems from daily quests and events for an upcoming banner that has a character you want, instead of throwing away all the money you’ve already spent.
That said, resetting is a perfectly valid option if you’re a brand new player who hasn’t spent any money, has only played for a few hours, and doesn’t have any 5-star characters you want to keep. It’s also a good fit if you accidentally linked your Genshin save to a social media account you don’t use anymore, and you don’t want to deal with the hassle of contacting support to unlink it.
Step-by-Step Methods to Reset Your Genshin Impact Account
If you’ve weighed the risks and decided resetting is the right call for you, there are three simple methods you can use, depending on whether you want to keep your existing email or not. All of these methods are official and approved by HoYoverse, so you don’t have to worry about getting banned for using them. Just make sure you have access to any linked emails or phone numbers before you start, or you won’t be able to verify the request.
- Method 1 (Full account deletion for reusing the same email): Log into your HoYoverse account portal through the official website, navigate to the “Account Security Settings” tab, scroll down to find the “Delete Account” option, and follow the verification prompts. You’ll need to enter a code sent to your linked email or phone number to confirm the request. Once submitted, there’s a 30-day cooling off period where you can cancel the deletion at any time if you change your mind. After the 30 days pass, your account will be permanently deleted, and you can use the same email to create a new Genshin account.
- Method 2 (Instant new account without deleting your old one): Open Genshin Impact on your device, sign out of your current account, and select the “Register” button on the login screen. Use a different email address, phone number, or social media account (like Google, Facebook, or Twitter) to create a new profile, and you can start playing immediately with no waiting period. This is the best option if you think you might want to go back to your old account later, or if you don’t want to wait 30 days to start fresh.
- Method 3 (For PlayStation or Xbox console players): If you linked your Genshin account to your PSN or Xbox profile, you have two options. You can either unlink the console profile from your HoYoverse account through the account portal, then link it to a new HoYoverse account to start fresh, or you can create a new console profile on your device and download Genshin again to start a new save without touching your existing progress. Note that you can only unlink a console account from a HoYoverse account once every 12 months, so make sure you’re certain before you do this.
After you reset, you’ll go through the same opening sequence as you did when you first played, including the fight with the Unknown God and the tutorial in Mondstadt. You will not be able to recover any progress from your old account once the deletion process is complete, so we recommend taking a quick screenshot of your character list and inventory before you submit a deletion request, just to make sure you’re not throwing away anything you might regret losing later.
Common Mistakes to Avoid When Resetting Your Genshin Account
We’ve seen a lot of players run into avoidable headaches when resetting their accounts, so we’re rounding up the most common mistakes to steer clear of. First, don’t forget that your HoYoverse account is tied to all HoYoverse games you play, not just Genshin Impact. If you also play Honkai: Star Rail, Honkai Impact 3rd, or Zenless Zone Zero on the same account, deleting your account will delete all progress for those games too. You can’t reset just your Genshin save while keeping progress for other games, so if you play any other HoYoverse titles, you’re better off creating a new account instead of deleting your existing one.
Another common mistake is trying to create a new account with the same email before the 30-day deletion window is over. Your email is still tied to your old account until the deletion is fully processed, so you’ll get an error message if you try to use it to register a new account before that time. If you don’t want to wait 30 days, just use a secondary email address to create a new account, it only takes a minute.
Never share your account verification codes with anyone who claims they can help you reset your account faster or bypass the 30-day waiting period -- this is an extremely common scam, and HoYoverse support will never ask for your verification codes, password, or payment information over social media or DMs. If someone offers to help you reset your account for a fee, block them immediately, they’re just trying to steal your account.
Finally, if you’re resetting your account because you got a temporary or permanent ban, don’t create a new account on the same device right away. Some bans are hardware-linked, which means HoYoverse can detect that you’re using the same device and ban your new account too. If you were banned for no reason, contact HoYoverse support first to appeal the ban, instead of trying to reset to get around it.
Is Resetting Your Genshin Impact Account Worth It?
At the end of the day, whether resetting is worth it depends entirely on your situation. For players who have only played for an hour or two, haven’t spent any money, and got a bad roll on the beginner banner, resetting can be a great way to start off with a strong 5-star character that makes the early game a lot more fun. The beginner banner has a guaranteed 5-star at 20 pulls, which is the best pull rate you’ll get in the entire game, so it’s not unreasonable to reset a few times to get a character you actually want to play with.
But for players who have put 10 or more hours into the game, or have any paid content, resetting is almost never worth the effort. You’ll have to redo all the early quests, unlock all the waypoints again, and grind up all your new characters from level 1, which can take dozens of hours to get back to the point you were at before. If you’re unhappy with your current character roster, saving up primogems from daily quests, events, and exploration is almost always a better use of your time than resetting. You can earn enough primogems for a 5-star character in about 4-6 weeks of casual play, which is way less time than you’d spend resetting and replaying the early game over and over.
I’ve seen players spend entire weekends resetting their accounts 20+ times trying to get a specific 5-star on the beginner banner, and by the time they finally get the character they want, they’re so burnt out on the opening sequence that they don’t even feel like playing the rest of the game. If you find yourself resetting more than 3 or 4 times, it’s probably a sign that you should just stick with your current account and wait for the character you want to come back on a future banner.
If you’re still asking can i reset genshin impact account, the short answer is yes, but it’s only a good choice for a small subset of players. Before you submit any deletion requests, take a minute to double check that you don’t have any paid content, rare characters, or progress in other HoYoverse games tied to your account that you don’t want to lose. If you don’t want to wait 30 days for the deletion process to finish, just create a new account with a different email, you can start playing right away with no delays. At the end of the day, Genshin Impact is supposed to be fun, so do whatever makes the game most enjoyable for you, whether that’s resetting for a better first pull or sticking with the account you already have.