If you’ve ever found yourself scrolling through your game library and realizing you haven’t logged into Teyvat in months, or you’re looking to start fresh with a new reroll account, you’ve probably asked can I delete my Genshin Impact account. You’re not alone. Thousands of players reach this decision every month for reasons ranging from wanting to cut back on screen time to being frustrated with gacha pull luck, or even switching regions to play with friends. This guide breaks down exactly what you need to know before you hit any deletion buttons, so you don’t make a choice you’ll regret later.
Can I Delete My Genshin Impact Account Permanently, or Is It Temporary?
The short answer is yes, you can delete your account permanently through HoYoverse’s official account management tools. But there’s no official temporary deactivation option right now, so if you just want to take a break from the game, uninstalling it from your device is a far better choice than going through the deletion process. Many players assume that uninstalling the game from their PC, console, or mobile device will erase their account, but that’s not the case at all. Your account data is stored on HoYoverse’s servers, not your local device, so removing the app won’t touch your progress or login details.
Deletion requests take 30 days to process, which gives you a built-in cooling off period if you change your mind. But it’s important to note that deleting your Genshin Impact account is tied to your overall HoYoverse account, so if you also play Honkai: Star Rail, Zenless Zone Zero, or any other HoYoverse title on the same login, all of that progress will be erased too. You can’t delete just the Genshin Impact portion of your account; it’s an all-or-nothing process for your entire HoYoverse profile.
Step-by-Step Process to Delete Your Genshin Impact Account
Deleting your account is fairly straightforward, but you can only do it through HoYoverse’s official website or desktop launcher, not directly through the mobile or console game app. First, log into your HoYoverse account on the official site, navigate to the account settings tab, and select the “Security” section. You’ll see an option labeled “Delete Account” near the bottom of the page. Click that, and you’ll be prompted to verify your identity via a code sent to your linked email address or phone number.
Once you enter the verification code, you’ll be asked to confirm that you understand the terms of deletion. You might also be asked to confirm that you understand you’ll lose access to all purchased content, and that refunds won’t be issued for any unused in-game currency or items once the deletion is complete. Don’t skip this step: read every pop-up carefully to make sure you know exactly what you’re giving up. If you run into issues with the deletion form, you can reach out to HoYoverse support directly for help, though response times can take anywhere from 1 to 3 business days for account-related requests.
Before you submit your request, make sure you have these things ready to avoid delays or mistakes:
- Access to the email or phone number linked to your HoYoverse account for verification
- A record of any active purchases made in the last 6 months, if you need to request refunds before deletion
- Confirmation that no other HoYoverse games you play are linked to the same account
- Backup of any screenshots or in-game media you want to keep, as you won’t be able to retrieve them later
After you submit your request, the 30 day waiting period begins. Logging into your account at any point during the 30 day waiting period will immediately cancel your deletion request, so if you’re 100% sure you want to go through with it, avoid logging into any HoYoverse games on that account for the full month. Once the 30 days are up, your account will be permanently erased from HoYoverse’s systems with no way to recover it.
Key Things to Consider Before You Submit a Deletion Request
Permanent deletion is a big choice, and you don’t want to rush it. First and foremost, all in-game progress, characters, weapons, primogems, and paid purchases are non-recoverable once deletion is finalized. If you’ve spent hundreds of dollars or thousands of hours building your account, stop and ask yourself if you really want to lose all of that for good. I’ve seen a lot of players delete their accounts after a bad banner run, only to reach out to support a month later begging to get it back when a new favorite character drops. If you’re making the decision out of frustration, wait a full week before you submit the request, you might change your mind once the initial irritation fades.
If you have any unused primogems or paid bundles in your account, use them or request a refund for recent purchases before you submit your deletion request. HoYoverse will not issue refunds for any purchases after the deletion process is complete, so you’ll lose any money you’ve spent on unused content. You should also unlink any social media accounts (like Google, Facebook, or Twitter) from your HoYoverse account before deletion, if you want to use those same logins for a new Genshin Impact account later on.
Another thing to keep in mind is that if your account is currently banned or suspended, you won’t be able to submit a deletion request until the ban is lifted, or you’ll have to work with support to resolve the issue first. That’s a small edge case, but it’s worth noting if you’re trying to delete an account that’s had action taken against it.
What If I Want to Restart Genshin Impact Without Deleting My Old Account?
Most people who look up account deletion are actually just looking for a way to start fresh with a new reroll, and you don’t need to delete your old account to do that. You can easily register a new HoYoverse account with a different email address or a different social login, and start a new game from scratch without touching your existing progress. Rerolling on a new account is far more common than deleting an existing account for players who want a better starting character roster, and it’s a much lower risk option.
A lot of new players don’t realize that you can have multiple Genshin Impact accounts registered to different emails, so you can easily swap between your main account and a reroll account whenever you want. This is a great middle ground if you want to try out new team compositions without risking your main progress, or if you want to play on a different server with friends who live in another region. I’ve kept my original day one account active even as I’ve messed around with half a dozen reroll accounts over the years, and it’s saved me from regretting any impulsive choices after bad banner runs.
Even if you think you’ll never come back to the game, keeping your old account active costs you nothing. You don’t have to pay any fees to keep it dormant, and you can always log back in a year or two down the line if you see a new character or story update that makes you want to come back. Deleting it permanently takes that option away forever, so it’s only worth doing if you have a specific reason to remove your data from HoYoverse’s servers entirely.
At the end of the day, the answer to can I delete my Genshin Impact account is a clear yes, but it's not a choice you should make lightly. Take the time to weigh whether you really want to lose all your progress, or if a break or a new secondary account is a better fit for your needs. If you do decide to go through with deletion, follow the official steps closely, double check you have everything you need saved, and take advantage of the 30 day cooling off period if you have second thoughts. There's no right or wrong reason to step away from the game, but making an informed choice means you won't end up disappointed down the line.